Refund policy

ORDER CANCELLATION

The Customer may cancel their order before it has been handed over to the courier for shipment.

Cancellation may be requested directly through the Customer's account by using the dedicated function available for orders that have not yet been processed.

Alternatively, the Customer may contact Customer Service at customerservice@nicchialuxury.com.

Once the order has been shipped, it can no longer be cancelled. In such cases, the Customer may exercise their right of withdrawal in accordance with the terms set out below.

RIGHT OF WITHDRAWAL

If you purchase as a private consumer, you have the right to withdraw from the contract within 14 days from the date you receive your order, without providing any reason.

To exercise your right of withdrawal, you must notify us of your decision within the applicable period by contacting Customer Service at customerservice@nicchialuxury.com or through any tools that may be available within your customer account.

To be eligible for a return, items must be returned in the same condition in which they were received and, in particular:

• All tags must be attached;
• The item must be returned in its original packaging;
• The item must be returned together with its original box;
• Perfumes, beauty products, and home fragrances must be unopened, unused, and undamaged, with any protective seals or wrapping intact;
• Fashion items (e.g. accessories) must not have been washed, worn, or used.

You will also be required to provide valid proof of purchase.

Once your return request has been approved, you will receive the necessary instructions to proceed with returning the product.

Return shipping costs are the responsibility of the Customer.

For orders shipped outside the European Union, any customs duties, import taxes, customs clearance fees, or other charges associated with the return of the product shall remain the responsibility of the Customer.

Should Nicchia Luxury incur customs duties, taxes, import fees, or any other charges in order to receive the returned goods, such amounts will be deducted from any refund due.

The Customer is responsible for properly packaging and shipping returned products. If a product is returned damaged due to inadequate packaging or improper handling during shipment, Nicchia Luxury reserves the right to reduce or refuse the refund in proportion to the damage incurred.

Products must be returned to the following address:

Nicchia Luxury S.r.l.
Via Soldato Giuseppe Sabbadini 11
25031 Capriolo (BS)
Italy

For logistical and customs reasons, products must be returned from the same country to which they were originally delivered, unless otherwise authorized in writing by Customer Service.

For any questions regarding returns and refunds, please contact Customer Service at customerservice@nicchialuxury.com.

 

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us promptly if the product is defective, damaged, or if you have received the wrong item.

We may request photographic evidence to support your claim in order to verify the issue and handle the matter as quickly as possible.

If a defect, shipping damage, or fulfillment error is confirmed, Nicchia Luxury will bear the costs necessary for returning the product and processing the claim.

 

EXCHANGES

We do not currently offer product exchanges.

If you wish to purchase a different product, please return the item received in accordance with the applicable return procedure and place a new order separately.

 

REFUNDS

Once we have received and inspected your return, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued using the same payment method used for the original purchase.

Refund processing times may vary depending on the banking network or payment provider used. For credit cards, processing times generally range from 5 to 10 business days from the date the refund is issued.

Where required by applicable law and in the event of a valid exercise of the right of withdrawal, the standard shipping costs paid for the delivery of the order will also be refunded.

In the case of a partial return of an order, or returns made outside the exercise of the statutory right of withdrawal, the original shipping costs will not be refunded.

Refunds will be issued in the same currency used for the original purchase. Any differences resulting from exchange rate fluctuations, bank charges, or fees applied by the payment service provider cannot be refunded.